Shipping policy

Shipping policy

General Shipping Information

  • Orders are typically shipped within 2 business days. If delays occur, we will contact you to offer the option to wait or cancel for a full refund.
  • Estimated delivery times are provided at checkout but are not guaranteed.
  • Orders are not shipped on weekends.
  • Specific shipping instructions can be added at checkout.
  • We use multiple carriers to ensure the best rates and delivery times for our customers.

Shipping by Product Category

1. Solar Air Conditioner Heat Pumps Mini-Split

Shipped on pallets for safety due to weight and fragility.

Canada

  • Free Shipping.
  • Sales tax applies based on the shipping province.

USA

  • Not eligible for free shipping. Flat rate of $95 USD per unit.
  • Express shipping not available.
  • Sales tax applies based on the shipping address.

Caribbean & International

  • Shipping destinations listed at checkout.
  • Available via ocean/ground freight through selected carriers.
  • Not eligible for free shipping; costs calculated at checkout.
  • Freight forwarding and customs clearance must be arranged by the customer.
  • Customers responsible for duties, import taxes, or brokerage fees.
  • Sales tax applies based on the shipping address.

2. Solar Panels

Solar panels are shipped on pallets for safety due to weight and fragility.

Canada 

  • Only available for shipping within Canada.
  • Not eligible for free shipping. Shipping costs are calculated at checkout.
  • Express shipping is not available. 
  • Sales tax applies based on the shipping province.

USA

  • Unless purchased as part of a kit with the solar air conditioning heat pump, solar panels are currently not shipped to the USA. 

Important: We do not ship solar panels outside of Canada. In the USA, they are only available as part of a solar heat pump kit.

3. Solar Air Conditioner Heat Pumps Mini-Split Kits

Solar Air Conditioner Heat Pumps Mini-Split Kits are shipped on pallets for safety due to weight and fragility.

Canada

  • Not eligible for free shipping. 
  • Express shipping is not available.
  • Sales tax applies based on the shipping province.
  • Shipping fee is per kit and varies by province:

Province/Territory Shipping Fee (CAD)
Alberta (AB) $299
British Columbia (BC) $299
Manitoba (MB) $99
New Brunswick (NB) $99
Newfoundland and Labrador (NL) $299
Nova Scotia (NS) $99
Ontario (ON) $99
Prince Edward Island (PE) $99
Quebec (QC) $99
Saskatchewan (SK) $299
Yukon (YT) Calculated by weight/distance
Nunavut (NU) Calculated by weight/distance
Northwest Territories (NT) Calculated by weight/distance

 

USA

  • Not eligible for free shipping. Flat rate of $295 USD per kit. 
  • Express shipping is not available. 
  • Sales tax applies based on the shipping address.

Important: We do not ship solar air conditioner heat pumps mini-split kits outside of Canada and the USA at this time.

4. Accessories & Other Products

Canada

  • Orders under $250 CAD: Shipping costs calculated at checkout.
  • Orders over $250 CAD: Free shipping.
  • Sales tax applies based on the shipping address.

USA

  • Orders under $500 USD: Shipping costs calculated at checkout.
  • Orders over $500 USD: Free shipping.
  • Sales tax applies based on the shipping address.

Caribbean & International

  • Shipping destinations listed at checkout.
  • Available via ocean/ground freight through selected carriers.
  • Not eligible for free shipping; costs calculated at checkout.
  • Customers responsible for duties, import taxes, or brokerage fees.
  • Freight forwarding and customs clearance must be arranged by the customer.
  • Sales tax applies based on the shipping address.

In-Store Pickup Policy

  • Pickup available at our Saint-Jérôme, Quebec location.
  • Select this option at checkout.

Payment Options for In-Store Orders

  • Cash and check payments accepted in-store.
  • These orders must be placed by phone: 1-800-966-7987 (Mon–Fri, 9 AM – 5 PM ET).

Pickup Process

  • Location: Ecosolaris—622 Roland-Godard Blvd, Saint-Jérôme, QC J7Y 4C5, Canada
  • Hours: Monday to Friday, 9 AM – 5 PM ET
  • Pickup within 20 business days of purchase required
  • If not possible, contact Ecosolaris to schedule pickup
  • Bring ID or order confirmation
  • Signature required at pickup

Important: Once picked up and signed, liability transfers to the customer.

Items Damaged in Transit

If you discover damage or missing items upon delivery:

Document at Delivery 

Take photos:

  • The pallet upon delivery, if possible.
  • Close-up images of any damage (each damaged piece separately)

Report the Issue

For a Return

To receive a refund or replacement, you must provide:

  • Photos of the damaged item(s).
  •  A receipt or proof of purchase.
  • Send all details to Ecosolaris customer service within 30 days of delivery.

Once the return is approved, we will provide you with a prepaid return label, as well as instructions on how and where to send your package.

Returns Policy

1. Items Damaged in Transit
If the packaging is damaged in any way when the product arrives, please contact us immediately by phone or email us.

If a return of the product proves necessary, the shipping costs will be borne by us. We will provide you with a pre-paid return label.

2. Defective Items
If the product you ordered turns out to be defective, please contact us immediately by phone or email us.

If a return of the product proves necessary, the shipping costs will be borne by us. We will provide you with a pre-paid return label.

3. Product No Longer Needed or Ordered by Mistake
In this case, it will be possible to return the product to us in its original condition at your expense to get a full refund.

4. Contact Information
If you have any questions about returns, please contact us by phone at 1-800-966-7987 or email us at info@solarcooling.ca.

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