Ecosolaris Solar Mini-Split Air Conditioner Heat Pump: 5-Year Limited Warranty Terms & Conditions

Congratulations On Your Purchase

We're excited to have you join our community of smart and eco-conscious customers. At Ecosolaris, we're committed to delivering innovative, reliable products that help you reduce your energy bills and gain long-term savings. Our warranty reflects this commitment, ensuring peace of mind while you enjoy the economic and environmental benefits of solar-powered heating and cooling.

Definitions

"Licensed HVAC Professional" refers to a technician certified and authorized by provincial/state regulatory bodies to perform HVAC installations.

"Qualified Installation" means installation performed by a Licensed HVAC Professional, following all Ecosolaris installation manuals and applicable building codes.

"Normal Use" refers to operation within temperature, voltage, and environmental conditions specified in the product documentation.

Warranty Coverage

Ecosolaris warrants that its products are free from defects in materials and workmanship under normal use, subject to the terms and duration outlined below. All warranty periods begin on the date of original installation. This warranty is non transferable.

This Warranty Covers

Our warranty is designed to address defects that occur from normal use when installed by a licensed and qualified professional. This warranty remains valid only if regular maintenance, such as filter replacement and professional inspection, is performed as required. Additionally, to activate the warranty, the system must include a DC surge protector and DC breaker (if solar panels are installed), as well as an AC disconnect switch (if connected to the electrical grid).

This Warranty Does Not Cover

This warranty does not apply in the following situations:

• Installation, Use, and Modification Issues: Any failure resulting from improper installation*, incorrect use, insufficient maintenance, unauthorized modifications or servicing, or operation outside the product's specifications.
• Unsupported Components: Use of parts or supplies not provided or endorsed by Ecosolaris.
• Environmental and External Conditions: Damage caused by poor water or air quality (e.g., high mineral content or salt exposure), extreme weather, natural disasters (floods, wind, fire, lightning), corrosive environments (e.g., rust), or any other external factor beyond the control of Ecosolaris.
• Reinstallation or Relocation: Damage or issues that arise from relocating or reinstalling the product after the initial setup.
• Labour Costs: The warranty covers replacement parts only; it does not include HVAC contractor labour or any related costs. This includes:
  • Diagnosing or repairing defects
  • Removing or installing parts or units
  • Shipping, servicing, or handling charges
  • Refrigerant costs (refill, replacement, or disposal)
• Geographic Limitations: Products installed outside Canada or the U.S.A. are not covered.
• Routine Maintenance: Tasks such as filter cleaning or replacement and lubrication, as outlined in the Owner's Manual or installation/service documentation, are the customer's responsibility.
• Damage from Misuse or Unauthorized Work: Any failure due to faulty installation, misapplication, abuse, improper servicing, unauthorized alterations, or incorrect operation.
• Consequential Damages: ECOSOLARIS is not liable for any special, indirect, or consequential property or commercial damages of any kind.
• Products that are not purchased through Ecosolaris or Solar Cooling website, or an Ecosolaris approved dealer are not covered under this warranty.
• Unauthorized firmware updates/upgrades/patches.

*An installation is considered improper if it does not follow our instructions, is not performed by a licensed HVAC professional, or fails to comply with applicable regional energy efficiency standards.

Product Registration & Warranty Activation

A proof of installation by a qualified HVAC professional is required to activate this warranty. To activate the warranty, the product must be registered within 90 days of the original installation date.

You can register your product by clicking here.

Warranty Claim Process

As part of the claim process, the product will be either repaired or replaced, at Ecosolaris's discretion. The warranty covers only the compressor and replacement parts; labor and other associated costs are not included.

Additionally, photos or videos in order to inspect the product and a written diagnostic evaluation must be provided and reviewed before a final decision is made.

Limitations of Warranty

To the extent allowed by local law, Ecosolaris disclaims all other warranties or conditions, whether express or implied, including any implied warranties of merchantability, satisfactory quality, or fitness for a particular purpose. The express warranty set forth in this document is exclusive and may not be altered, extended, or modified by any distributor, dealer, or other party.

Limitations of Liability

To the extent allowed by local law, the remedies provided in this Limited Warranty are your sole and exclusive remedies. To the extent allowed by local law, in no event shall Ecosolaris be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory, and whether advised of the possibility of such damages.

Local Law Considerations

Canada: This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from province to province. Warranty claims are subject to the laws of Quebec, Canada. Canadian laws may preclude disclaimers and limitations in this Limited Warranty statement from limiting your statutory rights.

U.S.A.: This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Warranty claims are subject to the laws of Quebec, Canada. To the extent that this Limited Warranty is inconsistent with US local law, the inconsistent parts of the Limited Warranty shall be subject to such local law. Some states may preclude disclaimers and limitations in this Limited Warranty statement from limiting your statutory rights.

Other Countries: This Limited Warranty does not apply outside Canada and the United States.